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Before you order

How it works

Ordering, delivery, collection and payment at the Eros branch.

Browse and order online

Everything here is stock from our Eros store, synced from the till through the day — so the prices and availability you see are the store’s own. Add what you want to your basket and check out. You’ll sign in or create an account first; that’s how we reach you about your order.

Delivery or collection — you choose at checkout

  • Delivery around Windhoek. The delivery fee depends on your suburb, which you choose at checkout, and is shown to you before you place the order. Delivery is free on orders over NAD 750.00, whatever your suburb.
  • Collection from the Eros counter. We’ll let you know when it’s ready.

How you pay

No card details are ever taken on this site.

  • Delivery is prepaid, before it goes out. When you check out you choose how to pay: EFT (bank transfer, 1% off, and your order goes out once it reflects) or card online (a secure payment page — your order goes out as soon as it clears). Either way we email you once we’ve accepted your order: banking details for EFT, or a secure pay link for card.
  • Collection is paid at the counter — card or cash — when you pick up.

What happens after you order

  1. You place the order. We hold the stock for you straight away and email to say we’ve received it. Nothing is charged yet.
  2. We confirm the stock. A staff member checks the bottles are actually on the shelf and accepts your order. For a delivery order, this is when we email you how to pay (banking details for EFT, or a secure pay link for card).
  3. It goes out. A delivery is dispatched once your payment reflects or clears; a collection is ready to fetch from the counter. We email you at each step.

Cutoff and timing

Orders are delivered once we've confirmed stock and accepted your order. Orders placed after 16:00 are delivered the next working day.

Your ID at handover

We sell alcohol to people aged 18 and over only. Please have your ID ready — the driver checks it on delivery, and staff check it at the counter on collection, whichever way you paid.